Suggestions, feedback and complaints
We value your feedback and will use any suggestions, feedback, comments and complaints to help us improve our service.
- How to make a comment or a suggestion?
If you are happy with the service you have received, or you have a suggestion about how we can improve our service, we would like to receive feedback.
You can do this on our complaint, comment or a suggestion form.You can also do this by completing a comment card which is available from a member of the reception team.
- How to make a complaint?
If you are in a reception, complaints about the service can be made to a member staff or with one of the Reception Managers.
You can also make a complaint, comment or a suggestion online. Our target to respond to complaints is 10 working days.
Thanks very much!