Fuel Injector CA10R0963 10R-0963 10R0963 For Caterpillar CAT Engine C-12 C-10 C-15 C-16 3176C 3196 Caterpillar Excavator 345B II 345B II MH 365B

About shipping

We usually ship goods by DHL Collected, DHL, UPS, TNT, Fedex, EMS and SF Express.

The delivery time is as follow:

DHL 3~5 days, UPS 5~7 days, TNT 5~10 days, Fedex 4~6 days, DHL Collected 1~3 days to arrange.

Warranty Policy:

We offer customers professional service and after sale warranty.

If you are in following situation, here are our solutions:

Delivery problem

1.If the parcel is damaged during delivery, please contact us and express company, we will resend a new parcel to you.

2.If the parcelcontent is wrongly or shorten, please contact us and express company, we will resend a new parcel to you.

3.If the parcel lost during delivery, we will re-send it.

Customs and Import Duties

1.If you encounter any issues with customs clearance, please feel free to contact us — we will do our best to assist you.  

2.If you are unable to complete customs clearance and request a return, all additional costs incurred (including return shipping and related fees) will be the buyer’s responsibility.  

3. All orders are shipped from China. Import duties, if applicable, are not included and are the buyer's responsibility. Please check with your local customs office for more information.  

Quality problems

1.The product has quality problem after use, please contact us we provide 30 days warranty.  

2.The product has quality problem when you receive, please contact us ASAP, and we will resend it.

Return, Exchange, Refund

1.If you require a exchange of product, please make sure the product is in good condition and do not effect to sell it again.We will accept the exchange and the extra exchange will be paid by you.

2.The product has quality problem or we ship the wrong goods to you, please contact us for return.

3.If you ordered the wrong part, we accept a return and refund.

Technical Service:

1.We provide technical guide of using or installment after sale, please feel free to  contact us when you need.

2.We provide products technical files, drawings, if you need, please contact us.

For any question, please feel free to contact us, our contact information is as follow:

Sales Manager: Joey

Email: [email protected]

Do you know there is a big amount called Transaction fees, Advertising fees, listing fees involved your orders Although
it seems that they are paid by the seller, and even the shipping cost would be 10~20% higher than ours.

Exchange rates are changing every day, prices are changing, the world is changing,nothing is impossible.
Now come out from those search website, purchased directly from our online store. 25 years China local wholesaler–SoonParts.com–

Smooth communication,Good job service,Long term relationship,Win-win Cooperation. Contact us you will find out saving money is so easy!!!

Enjoy your shopping at SoonParts

Payment Methods

1. Paying with Paypal and Credit Card. ( how to check out with CREDIT CARD? )

Notice: Please write your specific shipping address and your phone number.

(shipping address must be match with your paypal address )

[email protected]       [email protected]

2. Paying with Western Union

First name:Chao

Last name:Gao

Account No.: 6215 3403 0151 0115 578

Beneficiary Bank:CHINA CONSTRUCTION BANK H.O.(SWIFT BIC:PCBCCNBJ)

Intermediary Bank:CITIBANK N.A.NEW YORK (SWIFT BIC:CITIUS33)

Mobile: +86 135 8717 3670

Notice:Please inform us the MTCN( Money Transfer Control Number) number and your specific address along with your phone number after finishing the payment.

3. Paying with L/C, T/T, Bank transfer

Payment is sent directly from your bank to our bank account in China. Below is the information you need for the transfer:

BANK NAME: AGRICULTURAL BANK OF CHINA ZHEJIANG BRANCH JINYUN SUB-BRANCH

SWIFT CODE:ABOCCNBJ110

ACOUNT NUMBER: 1981 0814 0400 03430

BENEFICIARY NAME:  SOONPARTS CO., LTD.

BANK ADDRESS:NO.1 YONGNING ROAD,JINYUN,LISHUI,ZHEJIANG,CHINA

Notice:After you done the payment, pls inform us the specific shipping address and your phone number.

The Last and most important.Is your site secure for PayPal purchases?

Absolutely, 100% Yes.In fact more secure than if you use your Paypal in a retail shop. We understand that in order for
us to have a long-term relationship with you, we need to offer more than just great parts at great prices - we need to
earn your trust. We have therefore gone to great lengths to provide you with the safest online shopping around
- and you can confirm our claims for yourself.