About shipping
We usually ship goods by DHL Collected, DHL, UPS, TNT, Fedex, EMS and SF Express.
The delivery time is as follow:
DHL 3~5 days, UPS 5~7 days, TNT 5~10 days, Fedex 4~6 days, DHL Collected 1~3 days to arrange.
Warranty Policy:
We offer customers professional service and after sale warranty.
If you are in following situation, here are our solutions:
Delivery problem
1.If the parcel is damaged during delivery, please contact us and express company, we will resend a new parcel to you.
2.If the parcelcontent is wrongly or shorten, please contact us and express company, we will resend a new parcel to you.
3.If the parcel lost during delivery, we will re-send it.
Customs and Import Duties
1.If you encounter any issues with customs clearance, please feel free to contact us — we will do our best to assist you.
2.If you are unable to complete customs clearance and request a return, all additional costs incurred (including return shipping and related fees) will be the buyer’s responsibility.
3. All orders are shipped from China. Import duties, if applicable, are not included and are the buyer's responsibility. Please check with your local customs office for more information.
Quality problems
1.The product has quality problem after use, please contact us we provide 30 days warranty.
2.The product has quality problem when you receive, please contact us ASAP, and we will resend it.
Return, Exchange, Refund
1.If you require a exchange of product, please make sure the product is in good condition and do not effect to sell it again.We will accept the exchange and the extra exchange will be paid by you.
2.The product has quality problem or we ship the wrong goods to you, please contact us for return.
3.If you ordered the wrong part, we accept a return and refund.
Technical Service:
1.We provide technical guide of using or installment after sale, please feel free to contact us when you need.
2.We provide products technical files, drawings, if you need, please contact us.
For any question, please feel free to contact us, our contact information is as follow:
Sales Manager: Joey
Email: [email protected]
